Hello! I’m

Nguyen
Hai Nam

An AI

About me

AI Engineer with 2+ years in AI development and system operations. I turn business problems into RAG pipelines, LLM agents and automated workflows, and take them from prototype to reliable production.

WHAT
I DO

BUILD

Description

I build AI chatbots and agents that answer from real documents and live APIs, from two-stage RAG and GraphRAG to function calling with core services.

Skillset & tools
  • Python
  • FastAPI
  • GraphRAG
  • Rerank
  • Function calling
  • MCP
  • Guardrails
  • Qdrant
  • pgvector

AUTOMATE

Description

I turn manual operations into automated workflows, from document AI and web agents to reconciliation, and keep them reliable in production.

Skillset & tools
  • n8n
  • Browser use
  • OCR
  • Bifrost
  • Arize Phoenix
  • Grafana
  • Docker
  • Kubernetes
  • ArgoCD

My career &experience

Electronics &
Telecom Engineer

PTIT

2019

Studied electronics and telecommunications engineering, 2019–2024. Earned CCNA and AWS Academy Cloud Architecting in 2022.

Cloud Engineer
Intern

eCloudvalley Vietnam

2023

Built an internal data collection platform on AWS that helps sales, marketing and HR find clients and candidates, and designed an IoT data architecture.

IT
Operations

Fundiin

2024

Traced incidents across services to root cause, built automation scripts and internal tools, and moved the team from manual tickets to self-service workflows.

AI
Engineer

Fundiin

NOW

Building Fundiin’s AI Platform as independent services, owning the omni-channel gateway, and shipping chatbot, agent and automation engines.

My Work

01

AI Chatbot & Agent Engines

Fundiin App · Merchant Portal

Tools and features

GraphRAG, vector search + rerank, function calling with core APIs, ticket escalation

core_api.lookup() [1][2]

02

Omni-channel AI Gateway

Platform · Owner

Tools and features

One standard entry for every channel and AI-powered core service

03

Document AI

VAT invoice checks

Tools and features

OCR layout parsing and invoice status checks that replace manual review

04

Autonomous Web Agent

eKYC · Orders

Tools and features

Browser use agent that extracts external data for user risk assessment

05

Finance Automation

Payments · Accounting

Tools and features

Payment reconciliation, order booking and accounting sync with idempotency checks and anomaly alerts

06

Self-service Ops Tools

IT Operations

Tools and features

Order settlement, payment updates and VA provisioning without manual tickets

$settle-orders --batch $update-payment $provision-va ✓ done, no ticket needed

MY TECHSTACK

CONTACT

LocationHo Chi Minh City, Vietnam
Certificates
CCNA 2022
AWS Academy 2022
PTIT Engineer 2024

Designed and Developed
by Nguyen Hai Nam

2026

Layout inspired by moncy.dev